Independent Review is where a third party neutral is appointed to investigate an issue and provide a detailed finding allied to suggested ways to manage a resolution.
The scope and nature of the enquiry is agreed in advance with the investigator, including the extent of their power of enquiry, a time table and costs.
Where appropriate an independent investigation can be a precursor to some form of dispute resolution process, such as mediation.
The benefits of an Independent Review include:
- It saves management time
- The investigation is neutral to all parties and provides the assurance of impartiality
- Cost effective
- Can provide recommendations as to resolution and avoiding such issues in the future.